I am currently working at UDC Qatar as the Head of Digital Transformation. With over 12 years of experience as a CX and customer journey expert, I have worked across various industries, including real estate, health and education, and non-profit organizations. As a Tech Visionary, I excel in driving digital transformation and enhancing customer experiences through innovative technological solutions. I am dedicated to creating seamless, engaging experiences and remain at the forefront of industry trends, continuously striving to improve and innovate within the customer experience landscape.