James Smith joined Emrill as a general manager in 2018. With over 20 years' experience in the Middle East in project management, delivery and operations, James has worked across a diverse range of projects and has supported government and commercial customers. He holds qualifications in mechanical and electrical engineering and is a Six Sigma certified green belt. James has successfully led and managed operations, with a proven track record of improving operating efficiencies through data analysis and promoting change management within businesses. He is dedicated to the continuous improvement of both processes and people. He is a persuasive coach and leader with a passion for the professional development of team members at all levels. He works alongside his peers and team to deliver outstanding facilities management services, meeting and often exceeding Emrill's customers' high expectations.