Construction Networking Event in UAE | Technology ConFex
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Conrad Dubai

31 May – 01 June 2023

Samer Zabian

Samer Zabian

Director Residential and Commercial Property, Al Futtaim Group Real estate

Samer is an experienced professional and frequent speaker in the area of customer strategy, Real Estate and service management having worked with numerous organizations in a variety of industries including three of leading property master developers in UAE, the primary Oil & Gas company in UAE, and one of the world's premier investment and online brokerage firms in the US. He started working at an operational level managing day-to-day customer service related issues and has eventually used this widely gained experience to move to a higher strategic level, whereby in his latest assignments, he was extensively involved in helping several companies translate their prestigious brand into superior end-to-end customer experience that increase satisfaction, loyalty and long term value of their customers. His main strength is to simultaneously maintain a balance between a strategic focus and a flexibility to move to operational level details to ultimately help the organizations translate their customer strategy into reality.